Support

Write to hello@stanzareader.com. I read every message and usually reply within two days. It helps to mention your iPad model and iPadOS version.

Restore Stanza Pro on a new iPad

Sign in with the same Apple Account, open Stanza Pro in the app and tap Restore Purchases.

Cancel a subscription

On your iPad, open Settings, tap your name, then Subscriptions, then Stanza Pro. If you cancel, you keep all your files and the free reader keeps working.

Ensemble Sync can't find the other iPads

Open Stanza on every iPad, keep Wi-Fi and Bluetooth turned on, and make sure Stanza is allowed to use the local network (Settings → Stanza → Local Network). A session holds up to 8 iPads.

Face Turns isn't available

Face Turns needs an iPad with Face ID, which has the TrueDepth camera it relies on.

Backing up your library

Stanza's files are included in your iPad backup, whether that's iCloud Backup or a backup to your computer.

Refunds

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.